At Portrey Crafter, we prioritize the satisfaction and convenience of our customers. To ensure a seamless and efficient delivery experience, we have outlined the following shipping and delivery conditions:
Shipping Methods: We collaborate with trusted carriers to deliver our products both domestically and internationally. Customers can select their preferred shipping method based on their location and the urgency of their order.
Delivery Timeframes: We aim to deliver within 7 days. However, delivery times may vary depending on the chosen shipping method and destination. We provide accurate delivery estimates at the time of purchase, factoring in product availability and shipping distance.
Tracking Information: For complete transparency, we offer tracking details for all shipments. Customers will receive tracking information via email or WhatsApp, allowing them to monitor their package’s progress and plan accordingly.
Packaging Standards: We follow industry-standard packaging practices to ensure safe and secure deliveries. Fragile items are carefully padded and clearly labeled to minimize the risk of damage during transit.
Shipping Charges: Shipping costs are calculated based on the order’s weight, shipping method, and destination. A clear breakdown of shipping fees will be provided before checkout.
Returns and Exchanges: If any item arrives damaged or incorrect, we facilitate returns and exchanges in line with our company policies. Customers should notify us promptly to initiate the return process.
Customer Support: Our dedicated support team is available to assist with any shipping-related questions or concerns. Whether tracking a package or addressing delivery issues, we are here to provide timely and helpful assistance.
For any inquiries, please contact us at:
Contact Number: 8910018360
WhatsApp: 9681908334
Email: paintifyinart@gmail.com